Division: Risk Management
Department: Enterprise Risk Management
Reports to: Third Party Risk Manager
Status: Non-Exempt
Grade: 7

Pay Range: $20.50 - $32.12

Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

Location: MA, RI, NY, CT

Purpose/Objective:

Partner with various lines of business across the Organization to facilitate documentation updates, assessment, review, and improvement of information captured on third party profiles and their related records and questionnaires within the Archer GRC Platform. This position will operate independently and as part of a team to provide support to lines of business to ensure their third party records are complete, and all information captured follows appropriate guidelines and procedures.

Key Accountabilities:

Manage the third party profile and related record inventory through the collection of required due diligence and ongoing monitoring information from lines of business. Work closely with assigned lines of business to ensure accurate input of current or prospective third party services, gather appropriate documentation and launch required assessments. Escalate risk-related issues identified through this process.
Identify gaps in record and documentation quality and work with assigned lines of business to address necessary updates.
Monitor the status of all open risk, control, and stakeholder assessments to ensure timely and accurate completion by the lines of business. Escalate past due assessments as appropriate. Review completed assessments and educate lines of business on accurate completion.
Track requested and open third party exceptions. Review regularly with lines of business the nature of the request and monitor progress of any remediation work being performed.
Deliver excellent internal customer service by providing appropriate assistance to the various divisions of the Organization with the use and execution of the Archer GRC Platform. Solicit feedback from the business lines on suggested improvements. Provide training material to the business lines for reference.
Assist the Third Party Risk Manager on any special projects as needed.
Assume additional responsibilities and duties as necessary to ensure department objectives are met.
Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one’s duties.

Education:

Associate’s degree in business or equivalent experience.

Experience:

Minimum 1+ years of banking and customer service experience.
Experience in various risk management, compliance, and regulatory areas preferred.

Skills & Knowledge:

Strong organizational and time management skills.
Attention to detail, ability to prioritize work and maintain multiple projects simultaneously.
Ability to work both independently and as part of a team to deliver quality work in a timely fashion in a fast-paced environment.
Flexibility and ability to think creatively and to identify new ways to approach old problems.
Ability to work well with people from many different disciplines with varying degrees of technical experience.
Proven problem solving and analytical skills.
PC Skills including Microsoft PC Skills including Microsoft Office products.
Excellent verbal and written communication skills.

Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at hr@berkshirebank.com.

Qualifications

Division: Retail Banking

Department: Various � Branch Network

Reports to: Financial Center Manager

Status: Non-Exempt

Grade: 7

Location:�50-52 Main Street, Chatham, NY

Purpose/Objective:

Assists the Financial Center Manager with growing the Bank by managing customer relationships, directing branch operations, supervising team members and while ensuring that the entire team is consistently providing excellent customer service.

Key Accountabilities:

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Educates clients on our products and services offered in the branches and digitally. Initiates, processes and closes various loans, including Consumer, Home Equities and Small Business. Is adept at asking clients questions related to their finances and managing relationships with such tools as the Relationship Builder and Salesforce. Works with clients to refer partnership solutions such as Wealth, Insurance, Cash Management and Mortgage. Lead through lobby management, ensure prompt welcomes of assistance to clients, and genuinely thank clients for their business. Resolves routine and complex client issues or problems. Is proficient in the digital banking space and can assist clients with adoption. Ensures proper documentation and compliance for all new accounts and account maintenance. 35%

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Assists Financial Center Manager in building/managing sales culture to achieve branch goals and Bank-wide initiatives. Bring out the best in the employees, by educating, coaching, developing, and training employees. Monitors quality and efficiency of client experience in the branch, including the Branch Consistency Standards. Communicates Bank policies, programs, and objectives. Takes on a leadership role in conducting staff meetings and morning huddles. Maintains awareness of Federal and state banking regulations and branch security program. May review and approve legal documents related to accounts. Stays abreast of new products, services, and promotions and educates and supports the entire branch team. 35%

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Provides ongoing assistance in managing day-to-day branch operations; opens and closes the branch while ensuring adherence to security measures. Provides backup to the Branch Officer and/or client service line. Conducts and/or approves client transactions and exceptions as needed. Ensures the branch maintains a professional appearance and supply inventory levels. Reviews various branch reports; may oversee monthly branch audit process. 20%

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Provides input for staff performance management. May recommend salary adjustments and transfers. Resolves routine personnel problems and provides support in counseling or disciplinary actions. Assists with interviewing potential candidates and in making hiring decisions. May manage time and attendance for staff. May also be responsible for weekly scheduling of branch staff as well as the monthly Saturday schedule. 10%

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Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one�s duties.

Must be eligible to be registered in the Nationwide Mortgage Licensing System & Registry for purposes of SAFE Act. Available to work Saturday hours and travel to nearby offices as required.

Education:

High school diploma or equivalent

Experience:

3-5 years of branch banking experience
Demonstrated ability in decision making, handling difficult situations, initiative, and leadership

Skills & Knowledge:

Excellent customer service/sales skills
Decision making and problem-solving skills
Written/verbal communication skills
Ability to handle multiple tasks
Strong interpersonal skills
Supervisory/management skills

Berkshire Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin