Job Description

The HR Audit & Compliance Analyst supports accurate, compliant, and efficient HR service delivery across employee, non-employee, Workday, audit, and operational governance processes. This role manages HR operations casework, maintains the HR Operations Compliance Checklist, supports recurring audit and control activities, and partners across HR, Payroll, HR Technology, Procurement, Legal, Compliance, Benefits, IT, and business teams to resolve issues, strengthen data integrity, and reduce operational risk.

What You’ll Do

HR Service Delivery and Case Management

Manage HR operations requests and inquiries with timely, accurate, and customer-focused resolution.

Process casework related to system access, HR policy questions, employment verifications, legal name and address changes, contingent and vendor worker updates, delegations, terminations, equipment returns, and remote work requests.

Support employee and manager inquiries related to Workday access, Career Hub, certifications and licenses, time-off policy questions, questionnaires, employment posters, and employee data updates.

Maintain accurate case documentation and follow established procedures, job aids, and service standards.

Workday Transactions and Operational Support

Complete routine and non-routine Workday transactions with accuracy, compliance, and timeliness.

Support Workday access and login issue resolution for employees, new hires, external agents, and vendor users.

Process worker record updates, including legal name changes, rehire eligibility updates, and related employee or non-employee data changes.

Maintain and improve Workday request intake forms, workflows, help text, and operational tools to streamline service delivery and reduce manual effort.

Audit, Compliance, and Governance

Manage the HR Operations Compliance Checklist, including ownership, due dates, status, completion tracking, supporting evidence, and follow-up on overdue or at-risk items.

Coordinate recurring HR Operations audit and compliance activities, including FRRM, SOC, Workers’ Compensation, E&Y, MAR, Direct Sales, CHRO annual survey, ACA/1095, OFCCP self-identification, employment poster, certification and license, executive agreement, census file, corporate insurance, and year-end reporting activities.

Monitor recurring data governance controls, including vendor worker expirations, inactive workers and suppliers, duplicate records, personal email validation, location and worker type alignment, Workday security roles, and Salesforce queue compliance.

Support OIG, SAM/GSA, and OFAC screening governance by tracking reviews, documenting completion, following up on exceptions, and maintaining evidence of resolution or escalation.

Maintain organized audit documentation, procedures, job aids, evidence files, exception logs, and remediation tracking for internal reviews, external audit requests, and leadership reporting.

Partner with process owners and cross-functional stakeholders to clarify ownership, resolve exceptions, document corrective actions, and ensure compliance activities are completed on schedule.

Vendor Worker and Data Governance Support

Maintain contingent worker and vendor worker data integrity, including IDs, names, locations, reporting relationships, contract status, worker type, and supplier information.

Review non-employee audit reports, identify data exceptions, and coordinate resolution of expired contracts, inactive records, duplicate workers, supplier issues, and location or organization mismatches.

Partner with leaders, suppliers, and internal stakeholders to resolve governance issues and process contract updates or terminations in Workday.

Support contingent workforce compliance oversight, including supplier screening, background check, attestation, and periodic audit follow-up.

Process Improvement and Operational Health

Support operational health reviews by triaging failed reports, integrations, dashboards, and other tools for resolution, improvement, or retirement.

Identify recurring issues and recommend process improvements, standardization opportunities, self-service enhancements, and control improvements.

Maintain and improve operational documentation, help text, dashboards, reports, and request forms to ensure they remain current, useful, and aligned to business needs.

Cross-Functional Coordination

Coordinate vendor, consulting, and operational support requests, including intake, status follow-up, stakeholder communication, procurement routing, and operational mailings.

Support Workday Extend change orders, operational readiness activities, critical incident response, and special projects as assigned.

Partner across HR, Payroll, Procurement, IT, Legal, Compliance, Benefits, and business teams to support issue resolution, process execution, and operational continuity.

What You Bring:

Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent combination of education and experience.

3+ years of experience in HR operations, HR shared services, HRIS, audit support, compliance, data governance, or another operational HR environment. In lieu of degree, 5 years of experience needed

What We Like

Experience using Workday, Salesforce, ServiceNow, or another HR case management/HRIS platform to resolve employee, manager, vendor or operational requests.
Experience supporting payroll operations, payroll processing, payroll tax, timekeeping, or payroll accounting.
Continuous improvement mindset with the ability to identify trends, simplify workflows, strengthen self-service resources, and maintain clear procedures.
Ability to shift focus quickly between payroll operations priorities, time-sensitive requests, issue resolution, and recurring deadlines while maintaining accuracy and service quality.

What You’ll Get

The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community
Work-life balance, flexibility, and the autonomy to do great work
Medical, dental, and vision coverage along with numerous health and wellness programs
Parental leave and support plus adoption and surrogacy assistance
Career development programs and tuition reimbursement for continued education
401k match including an annual company contribution
Learn more

Where You’ll Work

Our Hybrid Flex approach is built on presence with a purpose – giving you flexibility to work remotely with intentional in-person connection – that supports a workplace that’s flexible, connected, and future focused.

In a Hybrid-Flex role, you’ll work in the office at least two days a week for collaboration and connection. In a Remote Flex role, you’ll work virtually, with a few in-office visits each year for meaningful moments that matter.

Whether your role is Hybrid Flex or Remote Flex depends on the nature of the work and distance from our Durham headquarters. We welcome candidates from outside the local area and in any state(s) listed on this job posting. Onsite expectations will be discussed during the interview process.

Salary Range

At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs.

*Based on annual corporate goal achievement and individual performance.

$60,907.00 - $97,452.00

Skills

_____________________________________________________________________

JOB ALERT FRAUD: We have become aware of scams from individuals, organizations, and internet sites claiming to represent Blue Cross and Blue Shield of North Carolina in recruitment activities in return for disclosing financial information. Our hiring process does not include text-based conversations or interviews and never requires payment or fees from job applicants. All our career opportunities are published on https://bcbsnc.wd5.myworkdayjobs.com/en-US/BCBSNC. If you have already provided your personal information that you suspect is fraudulent activity, please report it to your local authorities. Any fraudulent activity should be reported to: HR.Staffing@BCBSNC.com.