ABOUT SINCH

Sinch’s vision is to connect every business with every customer, everywhere in the world. More than 200,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.

At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!

DESCRIPTION

As a Fraud & Compliance Analyst I, you will operate as the support role of the subject matter expert within the Compliance and Messaging Team at Sinch. In this role, you will manage communications with Sales teams, Brands and Carriers. You will partner with Product and Engineering to improve compliance and messaging operational processes, manage risk, and raise the bar on compliance across the organization. This role will also provide opportunities to consult on product development and contribute to compliance policies and frameworks. As a member of the team, you will be key in driving success across all functions and establishing Sinch as the compliance leader in the messaging marketing space for all verticals.

Your Impact & Responsibilities

Oversee messaging compliance audits, alerts and establish best compliance practices to operationalize recurring audits and alerts.

Act as the support person for all things messaging compliance related, including legal (TCPA and state-specific regulations) and industry best practices (Cellular Telecommunications Industry Association)

Improve various compliance messaging operational processes

Manage relationships with key internal/external partners and stakeholders driving messaging compliance

Assist customers with messaging compliance related concerns and issues while building supporting frameworks

Create and improve internal and external compliance-related documentation

REQUIREMENTS

3+ years of experience in compliance, regulatory, internal audit, or 2+ years of experience in the telecommunications industry heavily involved in messaging compliance

Excellent organization and project management skills

Experience working in a hypergrowth technology environment (constantly changing)

Experience with TCPA compliance or the telecommunications industry (CTIA or CWTA) is a strong plus; or experience in a similarly regulated industry

Demonstrated ability to collaborate cross-functionally to improve processes

Excellent communication and problem-solving skills

Excellent data manipulation skills

Strong self-starter attitude

Initiative to develop and lead your own projects

Strong process-orientation and ability to drive a consistent and repeatable experience

Strong analytical skills (advanced Excel/GSheets knowledge), with a data-driven, metrics-oriented mindset

Familiarity with the following messaging operations: international number provisioning, dedicated short code applications and provisioning, toll-free number verifications, 10DLC Process, carrier audit investigations and resolutions, and toll-free and short code number transfers between providers

This is a remote opportunity, but candidates must reside near one of our hub locations for occasional collaboration: Atlanta, GA; Chicago, IL; San Antonio, TX; Denver, CO

OUR HIRING PROCESS

We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.

We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!

Benefits

STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.

CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.

SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.

TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.

PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.

WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters.

MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.

The annual starting salary for this position is between $66,000 - $83,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This role will be accepting applications until September 15, 2026 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.